About: Royal Devon & Exeter Hospital (Wonford) / General surgery Royal Devon & Exeter Hospital (Wonford) General surgery EX2 5DW
Posted by Pass the Parcel (as ),
Hard to believe but this is true, a family member was rung and told to get to the Hospital for noon for an operation, next call from R. D. E. told they were not to go.
Rang again and told family member must go as they get fined if they don’t use the slot, next call you guessed…told not to attend…. next call…..the right hand does not know what the left is doing. Admin is so poor.
I had an operation and the surgeon and clinical staff was excellent.
I complained about something else…went to PALS…this was in early june. After chasing them up several times, in late July I received a letter telling me it was nothing to do with them, the letter was dated late july. How many weeks had it taken to tell me this? Bureaucracy had gone mad i feel.
When I complained to PALS, I was told to go to Complaints Team...short time later I rang the Complaints Team. The staff member was the same person who I had been speaking to at PALS shortly before...the member of staff then told me to put the complaint in an e-mail. They just tell you to ring this number or that number, not accountable for their actions.
Bureaucracy gone mad...PALS/Complaints team in my opinion do not seem independent and these positions just generate work. What a waste of time and money.
They seem to delay and cut clinical positions but not in PALS, Complaints, Operations Manager and Chief Executive Sections.
As a family we have had two dealings with administrative systems at R. D. and E. and both were poor. Leave the clinicians and doctors to do their excellent work.