"Dermatology Department"

About: Solihull Hospital

Before offering my comments, I would just like to point out that it is virtually impossible to find out how to pay the NHS a compliment, although there are plenty of indicators as to how to complain and the complaints procedure! What a pity!

I would however like to pass on compliments to all staff in the Dermatology department.

The reception staff are friendly, professional and extremely helpful, as are the nursing staff.

More importantly, I would like to express my thanks to and admiration of my Consultant.

Due to various on-going health issues, I have been a regular patient at Solihull hospital for over 20 years, but I can honestly say that I have never had the pleasure of meeting a more professional,attentive, personable,and helpful consultant as this one. Nothing is too much trouble for them and in my opinion they do above and beyond what is required of them in this role. I would like to add that their secretary is also exceptional in the role that they fulfill.

Finally, I would like to re-iterate my introductory comment.The NHS Choices website provides plenty of advice and guidance on making complaints, so I do sincerely hope that this e-mail is actually forwarded to the appropriate senior management and my thanks and impressions duly passed on to the relevant members of staff.

Yours sincerely

Jan M Knott (Mrs)

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mrs Knott

Thank you for your kind comments regarding your treatment and care in the Dermatology Department at Solihull Hospital.

I completely agree that it is a shame that there is plenty of information on how to raise a concern or make a complaint, but not so much on how to forward positive comments and compliments, although I am sure the PALS and Complaints Teams in trusts throughout the country are more than happy to take the details and ensure that the positive feedback from patients is appropriately directed.

Please be assured that I will forward your feedback to Dr Irshad Zaki, Clinical Director for Dermatology, and to Vanessa Wort Head Nurse at Solihull Hospital who will be delighted to highlight your lovely comments about your ongoing treatment in Dermatology at Solihull Hospital to all of the team who work very hard in providing a positive patient experience.

I do hope this is acceptable and once again thank you for taking the time to provide your feedback, it is extremely important to us.

Kind regards

Marie Helebert

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