"Excellent Service"

About: Manchester Royal Infirmary

I have rhad problems with balance for almost 4 years and been treated, at other hospitals, during this time with no positive results.

I was referred to this Consultant and their team a few months ago and am now well on my way to recovery. The Consultant ans their team along with the administration team at MRI have been wonderful, I cannot fault them. Most importantly, as well as being excellent at their jobs and professions, they have shown me care, patience and compassion. They have always been extremely kind and listened to me with understanding and sympathy. I've only been kept waiting once and this was due to an awkward patient ahead of me and not the staff, who still apologised for the delay.

The appointments and communications have been totally trouble free and very clearly explained. Thank you all so much, you've made my distressing condition so much better and easy to cope with, I can now get back to living my life!

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding your sister’s care in the Ear, Nose & Throat department of the Manchester Royal Infirmary. It was very kind of you to write and compliment the service, as it is good to receive positive feedback that reflects the hard work and dedication of our staff. It was reassuring to hear that you found the staff to be caring, compassionate and understanding, and that you felt you were kept well informed throughout your care. We were also pleased that the staff communicated your appointments and all information to you in a timely manner, and that your overall experience has been a very positive one. I can assure you that we have passed on your positive comments to the staff involved.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust