"Appointment times"

About: Queen's Hospital (Romford)

Arrived 15 minutes before appointment time due to unexpected parking space on ground floor in car park.

Reported to clinical diagnostic unit reception.

Heard the receptionist ring the nurse to let them know.

Appointment time arrived.

It was the first one of the afternoon clinic, they had not left their afternoon list with the reception, but there was no-one booked in before.

Ten minutes later, a trolley appeared in the corridor with the equipment the nurse needed.

Five minutes after that, they called my husband's name.

No wonder appointments run late if staff don't start on time.

Why not just start the clinic late if they know they aren't going to see patients according to the appointment time the staff made?

Story from NHS Choices

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Response from Queen's Hospital

Thank you for your comment on NHS Choices.

I appreciate your suggestion for our appointments and will pass your feedback onto the team concerned.

Yours sincerely Nadeem Moghal Medical Director

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