"Customer Service over the phone let me down!!"
Posted by Anonymous
I was referred to the woodlands in February after several gallstone attacks and was put on a waiting list to have my gallbladder removed. I frequently visited as I have appointments and every time I arrived the staff were very helpful. All the nurses and consultants whom I have seen have really impressed me. The day of my operation I was overly impressed with the care which was given and would certainly recommend this hospital to anyone.
However, after having my gallbladder out 4 weeks ago the pain I used to experience has returned, I went to my GP who advised I need to see my consultant again and to book an emergency appointment with them and to speak with their PA. I called the Woodlands who advised they don't work there and they work at KGH, I explained what I needed and the helpful member of staff on reception put me through to the appointments line. This is when 7 months of really good service went down hill. I was advised "we do not do emergency appointments so we cant get you in until the end of September, speak to your GP" after explaining my GP has told me I need to see my consultant urgently they then advised "they're on annual leave" I then asked if I can see someone else or if anyone else could help due to the pain and they said "this is not an A&E you know!!". To say im disappointed is an understatement!
I am still trying to get in contact with the PA and hopefully they will be more helpful towards my needs after only being discharged 4 days ago!!