"Positive experiencing"

About: East Surrey Hospital / Ear, Nose and Throat

(as the patient),

I was feeling a little nervous before my appointment at ENT outpatients, but everything went perfectly. The appointment was on time and the consultant Mr. Kapoor did not rush my appointment and explained everything to me really well. He was very kind, friendly and reassuring, so I really wanted to leave feedback after such a positive experience

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Quote865,

Thank you for taking the time to feedback about your recent experience in our outpatients department. I will make sure that your appreciation is passed on to Dr. Kapur and our staff in the department.

With best wishes

Cathy White

Patient Experience Team

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Update posted by Quote865 (the patient)

Thank you for your feed back, Cathy. I gave the information over the phone, but please note that I saw Mr Kapoor, Consultant ENT and not a Dr Kapur. Please amend, if possible. Many thanks.

Ref 865

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Don't worry, I found him and emailed your thanks to him.

Regards,

Cathy

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