"Very disapointed"

About: St Mary's Hospital (London)

I attened the anti natal assesment clinic today due to experiencing pain at 34 weeks .

I was greated by a receptionist who didnt smile of look at me once instead just pointed down the corrider and said sit there !

I arrived a 10 am at 11 am i had my blood pressure taken by a studen and was told the midwife would be with me shortly .

At 12.30 i was moved one room down and asked to wait there .

Insidently at this point a lady delivered her baby on the waiting room floor dispite a number of plees for help over the last two hours she told staff her contraction were every minuite at least 10 times she was told to sit and wait !

At 1pm i was put on a monitor for 30 mins then asked to sit back in the waiting room and wait for a doctor to review me .

I sat there for 4 hours untill the doctor arrived , I am diabetic and not one was i even offered a drink or any thing to eat .

I watched and listened as 3 midwifes sat in the sat seat in the same office discussing everything from the weather to shoppibg with what appered to be a member of staff currently on maternity leave that had come to visit with her baby .

At 4 pm i was given a scan (excelent in the scan department) and returned to aau .

I sat and waited another 2 hours untill i was sent home .

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is extremely concerned about your comments posted on NHS Choices regarding your visit to the antenatal clinic at St Mary's hospital.

Your comments have been passed to the managers for Maternity services at the Trust.

We apologise for your experience and would like to have the opportunity to discuss your complaint further.

Please contact Patient Advice and Liaison (PALS) by telephone on 0203 313 0088 or email on pals@imperial.nhs.uk

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