"World Class Care"

About: University Hospital (Coventry)

I had to use the ophthalmology service in Clinic 9 after my eyes became very red one morning. The care I received was excellent from the start. I was given a really helpful treatment and all staff were really friendly and helpful, despite it being a busy service. They even gave me follow up appointments to check my progress, which I have never had before. My eyes are now the best they have been in long time. Sometimes people are quick to kick the NHS when its down, but people will generally not know what they have got until they have lost it. This is a smashing service.

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Response from University Hospital (Coventry)

Thank you for providing feedback on your recent experience in Clinic 9 (Ophthalmology) at University Hospital, Coventry, in August 2015.

I’m delighted to read how you found the care excellent and that staff were friendly and helpful when treating you.

I have passed on your comments to the Modern Matron and Group Manager for Ophthalmology so they can share them with the team.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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