"Team member going the extra mile"
About: Manchester Royal Infirmary / Gastroenterology Manchester Royal Infirmary Gastroenterology M13 9WL
Posted by healthcare-advocate (as ),
I was due to have a hydrogen breath test as part of ongoing gastroenterology investigations. There had been a number of bad experiences previously, all a result of poor communication.
Having been unable to contact the department over the phone, and with no replies to the numerous answer machine messages, I went to the gastrointestinal investigation unit. I was greeted by a lovely lady who listened, and said let's book your appointment here and now, so you have it. She took the time to sit me down, and go through the dates available. She then printed the letter off and gave me all the necessary information for the appointment.
Now, why on earth couldn't this happen previously? I was sick and tired of listening to an answer machine and the 'we're looking into it' response.