"Abrupt Staff"

About: Royal Lancaster Infirmary

I had to attend A & E with my wife who had chest pains. She was advised to attend by ambulance by NHS Direct.

After waiting an hour we eventually got seen.

Throughout over visit all except one member of staff were very abrupt and to say the least infriendly.

On the floor of the cubicle I was horrified to see dried blood.

If at all possible, go to preston

Story from NHS Choices

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Response from Royal Lancaster Infirmary

We are really sorry that your wife’s experience at our hospital wasn’t what you would expect and are very keen to investigate and respond directly to you. Please would you contact our Patient Relations team on 01539 716621 to allow us to carry out that work.

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