"!st time attendee"
About: Royal Bolton Hospital Royal Bolton Hospital Bolton BL4 0JR
Posted by Anonymous
I attended for the first time in the first week of August 2015. The appointment was a referral from my optician via my doctor. Finding the department was very easy and I was soon seated awaiting my turn. There was probably 30 people in the waiting room despite an early appointment time. However 10 minutes later I was called for my initial assessment. This was handled very efficiently and courteously, although it did feel slightly rushed. Eye drops stung a bit but was pre warned. Was then passed on to the next department for a scan. No waiting time in between. Again this was handled very efficiently and courteously. The nurse had a problem initially because the eye drops had not sufficiently dilated my pupils due to the speed at which I had been processed. however it gave the nurse time to better explain what the scan was used for. Next step was to be seated in a second waiting room, this time about 20 people waiting, however 10 minutes later I was call to see the consultant. The consultation was conducted very professionally and the results fully explained to me. Further appointments were made on the day and confirmed to me a couple of days later by post. I was very happy with my overall experience. It is very evident that this department tries very hard to process its patients very efficiency.