"Brilliant Paramedic"

About: West Midlands Ambulance Service NHS Foundation Trust

(as the patient),

During my recovery at home after a mastectomy with an immediate implant reconstruction I suffered a haematoma in the small hours of the morning in mid July and had to call 999.

The paramedic (Chris) arrived very quickly and put me at ease while testing my blood pressure and heart rate. He also applied one of the most comfortable cannulas I have ever received! I really appreciate the way that he and the ambulance personnel who later attended did everything they could to ease my discomfort and keep my blood pressure stable. They gladly took me to the hospital they I'd had my operation in, despite this being some distance away. Brilliant service.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Pandarine

Firstly, I hope that you are making a good recovery, and I thank you for your feedback.

Where possible we like to share patient feedback with our staff, if you would like us to share your comments with Chris I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366.

kindest regards


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