This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Still waiting for the doctor to call me

Posted By Crawley64

"Still waiting for the doctor to call me"

About: East Surrey Hospital / General medicine

(as a relative),

My Mother arrived into the care at East Surrey Hospital a week ago and since her arrival a doctor advised me that she needs a CT scan and to date it still has not been done! There are also lots of other issues with the medical staff at East Surrey Hospital concerning my Mother.

Contradictory information that has been advised to me on a daily basis and I have even been advised about incorrect medication. A complete farce! I have also asked for an appointment to speak with the doctor and I was told that the doctor would call me and STILL NO CALL!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 25/08/2015 at 17:49
Published on Care Opinion on 26/08/2015 at 10:13

picture of Ian Mackenzie

Dear Crawley64

I am concerned to read your post about your Mother and her treatment at East Surrey. I am assuming that your Mother is still an inpatient so if you can e-mail me I will endeavour to get this sorted out

my e-mail is ian.mackenzie@sash.nhs.uk

Regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k