"Nurse was crawling on the floor coughing"

About: Shotley Bridge Hospital Site

My mother took me to the urgent care centre with a problem I had following my return from holiday. Because of what happened she found this site for me to use and has told me to write this complaint..

When I was called through, it was very very noisy. I didn't understand what was going on, because there was a nurse on the floor who was crawling all round and coughing, the nurse said they were ill and wanted to go home???? The nurse filled the corridor, ignored my presence therefore I was forced to step around them.

I was shocked at this and my mother said this was dreadful behaviour and the nurse should be sorted out.

Thankfully the nurse I actually saw was apologetic for the one crawling around the floor. This nurse was very helpful and kind explaining how to look after myself and what to do if things did not improve. They made up for the rude one.

Can someone explain what was going on and is this allowed. Only the nurse I saw had ID.Is this how your nurses should behave?

We look forward to seeing your response and hope its real and not a standard one

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Response from Shotley Bridge Hospital Site

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Shotley Bridge Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for the service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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