"Absolutely dreadful hospital avoid it like the..."

About: University Hospital (Coventry)

I write this on behalf of my mum who was admitted with a neck fracture.

She was kept waiting a fortnight before fitting her with a halo, gave her no reassurance, which turned her into a nervous wreck to the point where she couldn't keep food down & this is a woman with severe epilepsy! After care abonimable!

Kept waiting while they had a meeting discussing toilet no doubt!

Finally had an x-ray to be told we can't take it off now as all the consultants have gone home!

My score is -10 out of 10!

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience of Neurosurgery at University Hospital, Coventry in January 2015.

I’m sorry to read how the level of care your mum received wasn’t the standard you or we would expect. It is disappointing to read your comments as we strive to provide world-class, compassionate care and this isn’t what you describe.

I have passed your feedback on to the Clinical Director and Modern Matron for Neurosurgery so we can learn from your mum’s experience.

I would urge you to discuss aspects of your mum’s care further by please contacting the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk

Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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