"Very disappointed"

About: The Royal London Hospital

I was at the antenatal clinic today doing self referral as I'm high risk and 35weeks pregnant I can't believe how rude and un professional the health team was specially the head of mid wife who refused to communicate with me and when they did, they spoke to me as if they were doing me a favour. I still didn't get any answers as they just wanted to get rid of me!!! Hygiene levels at antenatal clinic are poor, I was seated there and felt disgusted the seats were sticky, floor looked so dirty. I never want to go back to royal London not even to give birth I'm disgusted the way staff treated me and my partner.

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Response from The Royal London Hospital

We are very sorry to hear that you found our staff to be rude and unprofessional. Please accept our apologies. This is not acceptable in any instance.

Your feedback has been sent over to the maternity team so that improvements can be made.

If you would like to speak to someone about the concerns you have raised you can also contact the Quality Manager/Governance Co-ordinator (Women's Health) by calling 020 3594 2407.

Thank you for raising this with us.

Kind regards

Barts Health NHS Trust

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