"Care and treatment received by parents..."

About: Sittingbourne Memorial Hospital

I cannot praise the Minor Injury Unit at Memorial enough.

I came in with my parents after they were assaulted.

We were checked in efficiently and with respect and care.

My parents were seen straight away because of their head and face injuries and they were seen together in the same room by one nurse unlike Medway Hospital where we went next. The Memorial nurses/staff were brilliant and caring and able to deal with both my parents together.

When an ambulance was called it arrived very quickly just a shame we couldn't receive the same treatment and care at Medway!

A very big thank you to all the staff on duty at the Memorial on Tuesday 18th August and especially to the nurse that treated my Mum and Dad.

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Responses

Response from Sittingbourne Memorial Hospital

Dear Wendy

Thanks for taking the time to tell us about your recent experience of Sittingbourne Memorial Hospital Minor Injury Unit.

We are very pleased to hear that your Mum and Dad were seen quickly and given the care and treatment they needed in one room by the same nurse.

We will pass your kind comments onto the staff there and I'm sure the nurse that looked after your parents will be very appreciative of your kind comments.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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