"13 Days of Misery"

About: William Harvey Hospital

My female friend had 4 visits to the Hell that is A&E department in 6 weeks thanks to severe abdominal pains, the last visit resulted in a 9 hour wait not helped by being treated by a doctor who seemed to have little understanding of English, we had to sit in the chaos of the Majors Dept. until a bay became spare.

she was then admitted and spend 13 days being moved around 4 different wards with varying doctors coming up with different diagnosis none of which where correct and the main care being strong pain killers as her bowels where obstructed, and no one referred her to the correct consultant who we where told was on holiday which we subsequently found out was a lie. The final insult being made when she was told without notice that she was to be discharged to await an outpatients appointment, her consultant was the most rude and obnoxious person I have ever experienced and should be avoided at all costs.

She is still in severe pain, her GP is disgusted with her treatment at the Harvey and stated that they recommended that should she need an A&E in the future to go to the QEQM in Margate, which is a 80 mile round trip.

Avoid the William Harvey at all costs

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Response from William Harvey Hospital

I am so sorry to hear about this.

Her treatment is certainly not what we would wish for our patients.

Please will you ask your friend to contact the Patient Advice and Liaison Service, either by phone on 01227 783145 or 01227864314, or by email at ekh-tr.PALS@nhs.net as we need to investigate what has happened and apologise profusely.

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