"Biggest praise ever"

About: Basildon University Hospital

I was rushed into A&E with stomach cramps and severe diarrhea. The staff were efficient, repinsive and when examining me were soft. I was quickly given a ward and was taken up to the SRU ward. They quicklyput me in an isolation room and the nurse kindly got me a freezing cold cup of water. From the moment I arrived to the moment I left I was met with smiles from the whole team. From the cleaners who really scrubbed my room to their manager who was so lovely, to the person who bought my tea lunches and dinners. The nursing staff who dealt with me were the nicest I've ever come across. When changing my bed covers with there friendly chat to the poor ones that had to check my stools and not once made me feel embarrassed. The nurses always arrived without fail when I needed my medication. One nurse was especially attentive on my first day but all were excellent. The sister was very informative always kept me informed and was gently when examining. And was very patient at listening which was very reassuring especially when I could see how many people they had to get through. And another nurse kept reassuring my poo was looking better and made it easier to leave a stool sample without wanting to hide under the table. Is an asset and made me feel like a human being if when my body was making me do inhumane things. Please whoever reads this pass on my huge thanks. And a masssive thank you to the lovely nurse who was on thedischarge ward who went out of their way to get me my discharge papers when I forgot. They are on duty still til 8tonight but made a point of ringing me at home and allowing my daughter to pick them up. What a lovely person. I even rang the ward again in a panic and spoke to ext 1660 and spoke to a lovely person who reassured me about DVT. Top class.They won't remember me but I will never forget them. X

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Responses

Response from Basildon University Hospital

We are pleased that your recent experiences of care within the emergency department and SRU at Basildon and Thurrock University Hospitals NHS Foundation Trust were one. We will forward on your kind words to the departments concerned.

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