"Systematic failure in effectively providing..."

While the Hospital and staff are all perfectly 'nice', there has been a systematic failure in effectively providing long-term treatment. A cycle of sectioning/release/incident/sectioning has continued for years with lackluster hospital treatment and community care, no-one takes responsibility for the dereliction of duty each time.

I don't require a cut and paste response to 'come in for a chat', the buck just gets passed without anyone ever taking direct responsibility or making long-term changes, there have been and will continue to be plenty of discussions. This message is written for the benefit of patients/families to know what to expect from St Ann's and the Dorset CMHT, and hopefully for some changes to be made via pressure that we can provide.

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Responses

Response from St Ann's Hospital

We are sorry to read of your frustration and experience of care within Mental Health Services.

This is likely to strike a chord with anyone who lives with an enduring mental illness.

The best way to improve our inpatient and community services is to openly discuss what needs to happen differently and for us to then act on what we have heard and what we are told.

We are sorry that there hasn’t been the change or improvements you would expect to see after taking the time to feedback about services.

We absolutely welcome and encourage everyone to feedback about the experiences of our services and the quality of the services we provide.

If you would like to discuss any points directly with us please contact Christian Winter, Acute Service Manager on 01202 492875.

If you would prefer to contact us or to feedback through a forum or alternative route, you may like to contact one of the local independent mental health charities, which could provide the opportunity for you to join a forum focussed on improving local mental health services and treatment, such as Dorset Mental Health Forum www.dorsetmentalhealthforum.org.uk, Bournemouth Rethink www.rethink.org or Richmond Fellowship www.richmondfellowship.org.uk.

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