"My daughter's visit to Neptune Ward"

About: Southend Hospital

My daughter was admitted to the Neptune Ward after an asthma attack. This has been her third visit over the past year. I cannot praise the staff on this ward enough. They're all so caring and go out of their way to help you. They even remembered Chloe from her previous visit. A special thanks to a particular nurse - they managed to persuade my daughter to take her inhaler when I couldn't!

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Responses

Response from Southend Hospital

Dear Sir/Madam,

Thank you for your post relating to a visit to Neptune ward with your daughter.

I am pleased to hear such positive feedback and glad to hear that the staff met your expectations and managed to persuade your daughter to take her inhaler.

I can ensure you I will pass your comments to the team to recognise this excellent patient feedback.

Kind regards,

Louise McIver, Patient Involvement Team

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