"nightmare a&e visit with a 3 year old child..."

About: Tameside General Hospital

I came to a&e after my 3 year old son fell and bumped his head, he was screaming, crying and vomited after waking up and was touching to his head, I was shocked by the level of service, almost 3 hours and no doctors yet, with a head injury and with all the symptoms I thought they would have given a little bit more priority to a 3 year old child still waiting at 230 am after coming in at 1130pm with hardly any patients waiting. I am not suprised why tameside is one of the worse hospitals and this will be the last time I visit.

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

Please accept our apologies for the delay and stress caused by the extended wait when visiting the Emergency Department.

I would appreciate you contacting the Pals and Complaints department on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk to gain more detail so that we can look into your concern in more detail.

Helen Howard

Patient Experience Matron

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