"a&e was terriable"

About: Countess Of Chester Hospital

I fainted due to the heat and no one even batted an eyelid. I told them I was in alot of pain and could they help me to which the did nothing so I went back home.

Story from NHS Choices

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Responses

Response from Countess Of Chester Hospital

Dear Tara

Thank you for your feedback. We are sorry to learn of the situation you have described in the Emergency Department.

We take all patient feedback very seriously and therefore we would like to use your comments to see what happened on this occasion.

Please feel free to contact the PALs Department on Monday 24 August after 10am on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any changes we have made as a result of your comments.

The Patient Experience Team

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