"Polite reception staff. Good waiting ..."

About: Calderdale Royal Hospital

(as the patient),

What I liked

Polite reception staff. Good waiting times.

What could be improved

My husband recently visited A&E and had several comments to make:

1. Scruffy appearance of nurse who dealt with him.

2. No staff members introduced themselves.

3. The Dr was abrupt and rude and did not discuss my husband's condition nor did he physically examine his injury or explain his recommendations.

I feel let down because I had encouraged him to visit A&E for a professional opinion on his injury and it seems that, in particular the Dr was far from respectful and could probably benefit from customer service training i.e. politeness, communication skills.

Anything else?

My husband did not feel as though he been treated like a human being and did not have confidence in his treatment.

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Responses

Response from Calderdale Royal Hospital

Dear Millie,

Thankyou for taking the time to get in touch with your comments about your experience at Calderdale Royal Hospital, which have been forwarded to senior staff in the relevant areas. If you think it would be helful you could also get in touch with our Patient Advice and Liaison Service (PALS) at the hospital, which provides help and advice and can also look into people's concerns. The office is open from Monday to Friday from 9.30am to 3.30pm and the number is 01422 222 417 or you can e-mail pals@cht.nhs.uk. Thanks again.

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