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Repeated appointment cancellations

Posted By Off to the poorhouse

"Repeated appointment cancellations"

About: Borders General Hospital

(as the patient),

So far my appointment at BGH has been cancelled 3 times. Each time I have rearranged (lost) work to attend only to be cancelled by BGH.

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Responses

Response from Susan Cowe, Quality Improvement Facilitator - Person Centred Care, NHS Borders 8 years ago
Susan Cowe
Quality Improvement Facilitator - Person Centred Care,
NHS Borders

Submitted on 25/08/2015 at 15:49
Published on Care Opinion at 16:15

Dear Off to the poorhouse,

I am sorry that we have repeatedly cancelled your appointment at the BGH. There are times when we do need to change a patient’s appointment, but I would be keen to understand why this has happened to you more than once. It would be helpful if you could let me know your name and date of birth so that I can look into this further and see what can be done to help you. If you do want to contact me, you can email me on susan.cowe@nhsborders.co.uk or phone me on 01896 826714.

Best wishes.

Susan

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