"patient transport problems"
About: Falkirk Community Hospital Falkirk Community Hospital Falkirk FK1 5QE Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by malherb3 (as ),
I recently had to have a cataract op in Falkirk which is 10 miles from where I live. I asked for patient transport but was turned down because I told them I had gotten a taxi to the dentist. They said I didn't need transport if I could get into a taxi. I have to use a taxi when going out as I can only walk a little distance. I complained about this but was told no I wasn't elegible. I am now suffering from severe dizziness and doctor has arranged for me to be fitted with heart monitor for 24hours which means a trip to Larbert hospital and another trip 24hours later. I requested patient transport and was told yes. Fifteen minutes later I was phoned and told I couldn't have transport, I imagine this was because of my earlier complaints. The person said I had been turned down last 3 applications-this is untrue was 1 application but was contacted 3 times by ambulance service. I also told person this was entirely different treatment. She said she would have to consult supervisor. That was 2 days ago and haven't heard back from patient transport!