"What a difference three years ..."

About: Huddersfield Royal Infirmary

(as a relative),

What I liked

What a difference three years makes! I visited my Mother in hospital in June. The staff seemed focussed and engaged, helpful and friendly, very hard-working and well-dressed in their uniforms. The hospital seemed very clean and tidy. I particularly appreciated the hand-gels and notices to use them.

What could be improved

Food. My Mother was hardly able to eat anything whilst she at Huddersfield Royal as the food was poorly prepared.

Communication is another area for improvement. Whilst the nurses and doctors were very informative and helpful, some did appear to "talk over" my Mother, about her condition, in her presence and she found that a little disrespectful.

Story from NHS Choices

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Response from Huddersfield Royal Infirmary

Many thanks for taking the time to let us know about your experience of Huddersfield Royal Infirmary. We make sure that the comments are passed on to the relevant departments but you may also be interested to know that you can contact our Patient Advice and Liaison Service (PALS) if you need any advice or would like to raise any issues. The service can be contacted on 01484 342 128 or you can e-mail pals@cht.nhs.uk

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