"Don't bother us, go back to your gp."

About: University Hospital Aintree

I spent five hours with my 88 year old mum, in A and E who presented with extreme abdominal pain. The staffing levels were very stretched, with hardly any doctors. The junior Doctor obviously had the brief of sending as many people back to their gp, rather than admit. This position was confirmed by their more

Senior colleague who simply spouted jargon as to why my mum couldn't be admitted as there's no one available to do any investigative

Work. The best I could get was a letter to give the gp, for them to arrange a urology outpatient appointment. This will take weeks with my mum in constant pain. A really disapointing service.

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Responses

Response from University Hospital Aintree

Hi, and thanks for getting in touch.

We're really sorry to hear about your recent experience visiting our A&E department with your mum, and that you felt that our staff did not do enough to help her.

If you wish to take this further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL

Thank you.

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Response from Aintree University Hospitals NHS Foundation Trust

Hi, and thanks for getting in touch.

We're really sorry to hear about your recent experience visiting our A&E department with your mum, and that you felt that our staff did not do enough to help her.

If you wish to take this further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.