"NHS a disgrace"

About: The Royal Liverpool University Hospital

Went to the Royal Hospital about getting a painful lump removed in my chest.

First of all i was referred to Ormskirk Hospital back in March 2015 but was told that i had to get referred to the Royal because i have been referred to the wrong Hospital .

Had to go back to GP and get referred to the Royal in July 2015.

When i got there i was told that my appointment had been cancelled by mistake and they told me to come back on 17/August/2015.

When i got there in August they told me that i have been referred to the wrong Hospital again and that i had to go back to my GP and get a referral to Whiston Hospital.

I asked the Doctor if this is definitely the right Hospital and that the Doctor will not send me to another Hospital.

He told me that it might not be the right Hospital and that there is a chance that i might get sent to another Hospital.

I truly cannot believe how i am being treated by the NHS.

I am in a lot of pain and am taking anti depressants because of my condition and the NHS is just making me feel suicidal.

Story from NHS Choices

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry and concerned to hear that you didn’t have a good experience with our Cancer Service. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.