"Initial triage was quick as was x-ray"

About: Huddersfield Royal Infirmary

(as the patient),

What I liked

Initial triage was quick as was x-ray

What could be improved

Spent 3 hours waiting for x ray results for a potential broken toe: the whole experience could have been made much better by some simple customer care improvements:

1) There is no TV or magazines in the post triage waiting room.

2) General ambience very poor: dirty floor, uncomfortable seats, lack of information

3) With the exception of receptionist hospital staff dealt with were grumpy, verging on rude

Story from NHS Choices

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Response from Huddersfield Royal Infirmary

We are sorry to hear of your concerns, which have been passed on to the relevant departments. We also have a Patient Advice and Liaison Service (PALS) which aims to help if anyone needs advice or if they have any concerns. If you would like to get in touch with the service so that they can look into the issues you have raised, the office can be contacted Monday to Friday from 9.30am and 3.30pm on 01484 342 128 or alternatively you can e-mail pals@cht.nhs.uk.

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