"Initial triage was quick as was x-ray"
About: Huddersfield Royal Infirmary Huddersfield Royal Infirmary Huddersfield HD3 3EA
Posted by A and E experience (as ),
What I liked
Initial triage was quick as was x-ray
What could be improved
Spent 3 hours waiting for x ray results for a potential broken toe: the whole experience could have been made much better by some simple customer care improvements:
1) There is no TV or magazines in the post triage waiting room.
2) General ambience very poor: dirty floor, uncomfortable seats, lack of information
3) With the exception of receptionist hospital staff dealt with were grumpy, verging on rude