"Appointment times / waiting times"

About: North Manchester General Hospital

Beware when attending infectious diseases you will need to be with you a wide collection of encyclopaedias to read whilst waiting for your appointment. Our time was 10:30 am but we didn't actually see the consultant till after 12:30pm. A mere half hearted apology for the delay was made. It was pathetic. We were made to feel fortunate that we got to see the consultant. But after reading some of the reviews we feel we were in fact fortunate. It seems appointment times are totally disregarded, but I'm sure if we we're over 2 hours late we wouldn't have been seen.

A decent library and more comfortable seats should be installed or even better pay a greater attention to appointment times so delays don't happen there is no excuse better planning and organisation is required. As it was it ran way over lunch time and my partner is lactose and gluten free diet. If we had known it was going to be as late we would have brought a packed lunch and medication. Total disregard for patients. Avoid infectious diseases or bring a set of encyclopaedias and a packed lunch.

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Responses

Response from North Manchester General Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust