"I used the choose and book system ..."

About: Dewsbury & District Hospital

(as the patient),

What I liked

I used the choose and book system for an audiology appointment which was very efficient. I was only waiting a few minutes to be seen and the test was explained thoroughly beforehand as were the results afterwards.

What could be improved

The appointment letter sent out to me had a map on the back which did not show the audiology department. On arrival at the hospital (16:30) there was no one at the help desk to ask directions. I had to queue at the shop to ask if there was anyone at the help desk. I was told they'd gone home, but that I should ask the volunteers at the shop as they would know. Clear maps which mark all the departments would be helpful.

Story from NHS Choices

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Response from Dewsbury & District Hospital

We are currently reviewing appointment letters and will be updating the maps. Thanks for the feedback

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