"Fantastic A&E Staff at James Cook Hospital"

About: The James Cook University Hospital

I have recently attended the James Cook A&E department seeking treatment for severe abdominal pain.

The A&E department was extremely busy but all the members of the team were attentive, very polite, efficient and professional.

I was seen quickly and examined by a senior nurse, a staff nurse and then an A&E doctor who was attentive, thorough and together the team soon had my pain under control.

The A&E Doctor listened and responded to my concerns whilst explaining my symptoms, diagnosis and next steps clearly.

In order to investigate further the abdominal pain I was experiencing a referral was raised by the A&E doctor for a specialty review, within 30 minutes of the request a specialty doctor was with me in the A&E department.

The specialty doctor again was brilliant, they examined me further and I was supported and reassured by another A&E staff nurse.

Although the investigation was embarrassing the staff really did do all they could to help maintain my dignity and keep me as comfortable as possible.

I cannot thank the A&E department enough for helping me with my pain which I can only describe as being unbearable. The treatment I received was excellent and the team within the emergency department is truly a credit to the James Cook Hospital.

Please pass on my compliments to all the staff involved during my attendance.

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Responses

Response from The James Cook University Hospital

Good afternoon

Thank you for your feedback regarding your visit to the Accident & Emergency Department at The James Cook University Hospital.

I am pleased to learn you were treat in a timely manner, despite the department being so busy.

I shall certainly forward your kind words to the staff involved, who I know will be equally pleased to read them.

With best wishes

Miss Helen Newman

Cinplaints & Incidents Specialist, IG & Patient Safety