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I was disappointed with the urgent care my son received

Posted By Russ1

"I was disappointed with the urgent care my son received"

About: Hurley Group Moorfields Eye Hospital (City Road Campus)

(as a parent/guardian),

Took my 7 year old son to Queen Mary's hospital urgent care with painful right eye, waited for 4 hours to be seen by the doctor who failed to diagnose foreign body in the cornea and sent him home with drops for conjunctivitis.

Took him to Moorfields eye hospital in the early hours of the morning, where he was seen quickly, efficiently and had foreign body removed.

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Responses

Response from Sharon Fernandez, Hurley Group 7 years ago
Sharon Fernandez
Hurley Group

Submitted on 07/06/2016 at 09:16
Published on Care Opinion at 09:41

Thank you for your feedback, we welcome all feedback and will discuss this in our training sessions with a view to improving our service.

We are sorry that your experience was not a positive one, and do hope your son is recovering.

Please feel free to contact the Urgent Care Centre on 0208 308 5611 if you would like us to look into this further.

The Hurley Group.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Moorfields Eye Hospital (City Road Campus) 7 years ago
Moorfields Eye Hospital (City Road Campus)

Submitted on 15/07/2016 at 18:27
Published on nhs.uk on 16/07/2016 at 02:30

Thank you for your comment. Quick and efficient and available is I think what people look for in an A&E service and it is appreciated when this is recognised. Thank you for taking the time to leave such a positive comment and you know where we are should you need us again.

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