"The fact that even though there ..."

About: Clayton Hospital

(as the patient),

What I liked

The fact that even though there were delays, the staff tried to keep you updated with how long it would be

What could be improved

Not keeping a 4yr old waiting for well over an hour for their appointment!

Anything else?

I recently attended an appointment with my son as he has some hearing problems, which are causing some mild speech problems. When we arrived, we were informed that there was a 20 minute delay as staff were help up at Pindrefields.

30mins after our appointment time, we were informed that the wait was now 40 mins.

After waiting an hour and 15mins I went to ask what was happening and was informed we were next in the que. By this time, my son had become bored as was becoming unco-operative, as you would expect any young child to do so after such a wait.

When he was asked to go for the hearing test, he wouldn't coperate! He heeded to clap his hands when he heard a noise, but he was so fed up he wouldn't!

When we then got to see the doctor, she explained to my son that as he was naughty and would co-operate, they couldn't do anything and he would have to come back!!!

I explained that he was still having hearing problems and they were getting no better, but it was no use. Any treatment that was due to commence was holted and I was informed that I would have to return in a couple of months when another appointment was available!!!

To say I was livid is an understatement. I try very hard to let things go within the NHS as I know how understaffed it all is. However, when any young child is kept waiting for this amount of time and then scolded for not co-operating is just madness.

My son now has to wait again, in the meantime his speach potentially getting worse as he cannot fully understand what is been said to him.

I shall not wait as long next time, and any delay will result in an official complaint!

Story from NHS Choices

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Responses

Response from Clayton Hospital

We appreciate that a prolonged wait within a clinic causes frustration, particularly when the patient is a youngster, and would apologise for the anxiety caused. It is pleasing to note that staff tried to keep patients informed about the delay, but nevertheless would be happy to look into the circumstances further should the family care to contact us on 01924 213684.

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