"Appalling"

I was treated by a CBT therapist who is very obviously new to their position. Getting in touch with this particular therapist was incredibly difficult and when I eventually did, fruitless. During our sessions they stared at me, implied that I was lying and plainly didn't listen to anything I said. The behaviour of this particular therapist is amongst the worst I've seen. To top it all off, the reception staff always seem confused about who works where and rarely recognise the names of any staff members, something truly awful for someone who suffers paranoid delusions.

Story from NHS Choices

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Responses

Response from Rochford Community Hospital

Thank you for leaving this feedback.

I am sorry you have not had a positive experience.

If you would like to provide your details we can look into your specific concerns.

You can contact the Patient Advice and Liaison Service (PALS) freephone:0800 085 7935 or complaints 01268 407817. You can also email us at pals@sept.nhs.uk or complaints.department@sept.nhs.uk or write to Complaints Department, The Lodge, Runwell Chase, Wickford, Essex SS11 7XX.

It is really important for us as a care organisation to get it right and therefore urge you to make contact so that we can identify who provided this poor care.

Pam Madison Head of Complaints and Customer Service Improvement.

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