"Skilled care"

About: Good Hope Hospital

My mother made very many visits to Good Hope and was always treated with kindness and respect from the staff who cared for her. She even enjoyed the food! Staff kept me informed at all stages. This was as true when waiting in A&E as it was when on the wards.

During her last stay when it became evident that she was dying, the staff as a whole were absolutely wonderful - to me and to my mother. They ensured she was comfortable, they took time to comfort her , held her hand when I had to leave the room and paid her frequent visits throughout the night, including the doctor.

After she died, the care from the staff towards me was exemplary. They were sympathetic, practical and professional.

There were so many times I meant to write to praise Good Hope to counteract the negative press reports, but never got round to doing so. I hope this review goes some way to redress the balance.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Maggie

Thank you so much for your kind comments regarding your experience with your late mother's care Good Hope Hospital.

I would firstly like to extend my condolences to you and your family for your loss.

Reading your feedback makes me feel immensely proud to work in this trust that throughout her care your mother was treated with kindness and respect at all times, and that the care and compassion shown to you after she died was exemplary.

I will ensure that your feedback is highlighted around the trust, I know that our staff are always pleased and proud to read comments such as yours, and they will be thrilled.

With kindest regards

Marie Helebert

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