"Coronary Care Unit and A&E"

About: Queen's Hospital, Burton Upon Trent

Family member recently needed emergency treatment. Was very very pleased with the kindness, calmness and compassion from staff at a and e resuscitation room. Made us all feel calmer, like they cared and was willing to engage in general chit chat while working and waiting for admission to ward, this, again showing compassion and normality and warmth. The same can be said about the communication, compassion and care from all staff on the coronary care unit next to ward 6. Were very thorough in treating and diagnosing the condition, explained things well including the follow up treatment. Absolutely nothing to complain about except a mess up with not explaining that family member would need a pregnancy scan before needing scan which ended up in an unnesicary wait. Thanks.

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Responses

Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer

Thank you for posting your comments and observations of your family member patient journey at Queen’s Hospital.

We are pleased to read that the overall comments with this experience were positive from the Emergency Department through to the Coronary Care Unit, and staff were able to meet with your expectations. Please be assured we will share your comments with both departments.

Kind regards

Pals team