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top class service

Posted By Acacia582

"top class service"

About: Biggart Hospital

(as the patient),

I have trouble with my balance following knee operations and was referred to the Muscular Skeletal Service for physiotherapy. The young lady who treated me, Claire Gillespie, was top class.

Claire explained everything to me very clearly, showed me exercises that would improve my balance, and then watched me do them to ensure I was doing them correctly. She gave me a print out of the exercises to take away and do them at home.

I have now been doing the exercises for 4 days and am already beginning to feel an improvement in my balance.

When I left the clinic I was asked to fill in a form, I explained to the girl on the desk that I had poor eyesight and could not see well enough to write although I could read the form. The young girl filled the form in for me no bother.

All the people at the clinic were very helpful, I’m looking forward to going again.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/08/2015 at 17:46
Published on Care Opinion at 19:47

picture of Eunice Goodwin

Dear Acacia582,

Thank you so very much for taking the time to share this lovely post. It shines the light on a lovely service and a true testament to it when you are so keen to return.

I will be delighted to pass this to the team and in particular to Claire. I am glad you sound well on the way to recovery, keep up the good work with your exercises.

best wishes,

Eunice

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