"It felt like they were only interested in getting us out of the door"

Recently my 11 month old daughter had a very bad fall. I live just a few minutes away from Glenrothes hospital and in my panic I took her there.

Whilst I fully appreciate that this is not an A&E hospital I would like to highlight the following. When I arrived with my bleeding baby I went straight to the reception desk where two members of staff were present. I was told to take my daughter to Kirkcaldy.

At no point was I offered even so much as a tissue for my bleeding baby. Not one of those staff members enquired after the wellbeing of my daughter. They didn’t ask if I had a car to get to get to Kirkcaldy. It felt like they were only interested in getting us out of the door so that my baby was not their problem. I thought the way in which we were treated was disgusting.

Whether you are a nurse, or clerical staff if you work in a hospital I would have thought that some compassion and empathy would come hand in hand but this was not what we experienced. Not the slightest hint of concern from these two staff member towards me, as a frantic parent, or my baby who was bleeding.

I fully appreciate that going to Kirkcaldy was the ‘correct procedure’ to follow, it is the overall attitude of the staff. If a complete stranger walked up to me in the street with their injured baby then I would do everything in my power to help, and I am not medically trained at all. I am disgusted in those two staff members.