"My father's care"
About: Elite Care (Scotland) Ltd Elite Care (Scotland) Ltd St. Andrews KY16 9XG
Posted by Fergie12art (as ),
The care worker seems to be arriving layer and later each day; he expects his lunch at 12. 00, it is now 12. 15 and a care worker has yet to arrive. This has 'knock-on' effects for the rest of the day,
The weekly schedule is often inconsistent and therefore difficult to use as a planning tool (when the NHS oversaw his morning care they kept us abreast of timings etc by a phone call (if and when needed) which was much appreciated and very useful).
I have to be pro-active and phone the office for information and explain each time who I am, address etc which is very unprofessional.
Elite is fortunate to have such patient and friendly staff who seem to have to apologise more often these days; surely the management should take more responsibility in this area.