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Peerless treatment by every member of staff

Story from nhs.uk

"Peerless treatment by every member of staff"

About: Leeds General Infirmary

I was admitted to the Cardiothoracic surgery department on 5 August 2015 for a TAVI procedure.

I was treated with great courtesy and kindness by everyone involved.

The procedure was completed successfully and I was home again in 3 days. The professionalism of everyone was breathtaking and I would like to thank them all for making what could have been quite a nerve-wracking experience as reassuring and comfortable as possible.

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Responses

Response from Leeds General Infirmary 8 years ago
Leeds General Infirmary

Submitted on 18/08/2015 at 09:05
Published on nhs.uk on 19/08/2015 at 02:30

Dear Anonymous,

Thank you so much for taking the time to write to us, it is wonderful to read that you had such a positive experience whilst in our care.

It is pleasing to know that you felt re-assured and comfortable and that the staff showed you kindness and professionalism throughout your treatment.

I have passed your comments on to the Cardiothoracic Surgery Department so that they are aware of the good work that they are doing.

Again I would like to thank you for taking the time to post your views and I hope that you are doing well.

With kind regards

Rosie Horsman

Senior Nurse

Patient Experience

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