"Moved from critical care to a holding ward"

About: Royal Blackburn Hospital

No information passed from critical care to ward. Staff unwilling and unable to administer a gel pad to an open wound “no one qualified to administer” stated by nurse

Patient paraplegic and left in bed over weekend a no facilities available to move, disgusting. Medication for gel pad requested at 4pm still not administered by 9.10 pm! No consultants available until Monday only available for sick people according to staff.

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Responses

Response from Royal Blackburn Hospital

Thank you for taking the time to provide your feedback on your experience of one of our wards at the Royal Blackburn Hospital.

I am very sorry to learn of your concerns with the care provided as we always strive to deliver safe, personal & effective care, and I will make sure your comments are passed onto the teams.

If you would like to talk through your concerns with one of our Patient Experience team so we can further understand what made this such a poor experience we would really value this so that we can try to improve things for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Melissa Almond, Patient Experience Facilitator

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