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my mums treatment

Posted By kst12

"my mums treatment"

About: East Surrey Hospital / General surgery

(as a relative),

A month ago my mum had major heart surgery. Then last weekend she was rushed back in hospital as she was losing blood and vomiting. It took 2 days to for them to say kidney infection. Then gave her meds that made her sick despite being told she had a stomach ulcer. Then admitted giving her wrong meds. She has now gone nearly 4 days with no food or water. I had to threaten official complaint to get them to call a doctor. There are loads to add to this story. She is in East surrey hospital brockham ward.

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Responses

Response from David Heller, Chief Pharmacist, Pharmacy, Surrey and Sussex Healthcare NHS Trust 8 years ago
David Heller
Chief Pharmacist, Pharmacy,
Surrey and Sussex Healthcare NHS Trust

I am responsible for the Pharmacy service and Medicines Management for the Trust

Submitted on 17/08/2015 at 14:23
Published on Care Opinion at 16:13

Dear kst12

I'm really sorry that your Mum has had this experience. Please get in touch with me david.heller@sash.nhs.uk or, if you prefer, our Patient Advice and Liaison Service (PALS) pals@sash.nhs.uk so that we have your Mum's details, can look into this and ensure that the right people are involved.

Kind regards

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Update posted by kst12 (a relative)

I have left messages with PALS at East Surrey Hospital, and they have not got back to me!! I have asked them to call me. So perhaps David Heller you could try calling me??

Response from David Heller, Chief Pharmacist, Pharmacy, Surrey and Sussex Healthcare NHS Trust 8 years ago
David Heller
Chief Pharmacist, Pharmacy,
Surrey and Sussex Healthcare NHS Trust

I am responsible for the Pharmacy service and Medicines Management for the Trust

Submitted on 20/08/2015 at 09:48
Published on Care Opinion at 09:59

I understand that you are in contact with our Complaints Team, so I've agreed to leave it with them.

Kind regards

David Heller

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