"Left in severe pain"

About: Monklands District General Hospital / Emergency department Monklands District General Hospital / General Medicine

(as the patient),

I was admitted to A&E yesterday due to severe pain I am getting after having my wisdom tooth removed Monday. The pain has been so severe I wasn't keeping up with pain killers and have accidentally took too many paracetamol. I was admitted to CRU and put on a drip, the staff there were very friendly and helpful and pain relief was given about 3. 30pm.

Evening came and pain started setting in so asked where night meds were (earlier when spoke with doctor I was advised I would be given a pain killer ibrufen and mouthwash that should all help the pain and I should hopefully get a better sleep) so when they finally came round with meds at 11pm all I was given was ibrufen which I knew would not help with the pain I was in I would also need a pain killer which I did not get.

I was moved wards at 12am last night and since then I have been pleading with nurses to help me as I'm in so much pain, they are not being one bit sympathetic to my pain and this is now 11am and I'm still waiting for a doctor who is not even on the ward yet and I'm just being told basically tough that I'm in so much pain and have' slept all night i'll just need to wait, all I have done is lay crying my heart out in pain all morning and this is how I'm being treated and spoke to!

It is down right arrogant and out of order that in a hospital in feeling I'm being tortured and punished for something I didn't do! There is definitely some work that needs done to improve this department and staff attitude and the way patients are treated.

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Responses

Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire

picture of Ruth Thompson

Dear LoLo14

Thank you for taking the time to post your experience of Monklands Hospital and I am truly sorry that it has not been a positive experience for you.

We are working very hard to ensure our care is safe, effective and person-centred and your experience tells me there is still work to be done.

In order to learn more from your experience and share learning with the staff involved I would be grateful if you could contact the Patient Affairs team on 01236 713065.

Kind regards

Ruth

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Response from Melanie MacLean, Patient Affairs Manager, Patient Affairs, NHS Lanarkshire

picture of Melanie MacLean

Dear LoLo14,

Thank you for getting back in touch with us. I’m glad that you are now on the road to recovery.

As discussed, the provision of medication for pain relief during your admission had to be balanced against what you had already taken. I’m sorry the consequence of that was that you were left in discomfort, but I hope the explanation was helpful; I appreciate it wouldn’t have been at the time.

The Senior Nurse for Emergency Care has read your story and I have also shared the conversation we had. I have also spoken to the Senior Charge Nurse on the ward and we will use your story for learning at the next ward training event. Staff will be asked to reflect on their communication and how they provide information as a result of your feedback.

Kind regards

Melanie MacLean

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