"Outstanding care in the Critical Care Unit B!"

About: Royal Blackburn Hospital

I underwent a total and very serious thyroidectomy near the end of July and received post-operative care in the Critical Care unit B at RBH. I want to convey my sincerest thanks not only to the surgeons and staff who successfully restored my life from a very precarious situation but also to all the wonderful staff working in the Critical Care Unit B. Their caring, support and abilities were truly outstanding.

My thanks again to everyone involved,

Edmund Carus.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of your recent surgery at the Royal Blackburn Hospital and post-operative care on the Critical Care Unit, and thank-you for taking the time to do so.

I will make sure your appreciation is passed onto the teams who will be delighted to hear that the experience you had with us was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk through your admission with one of our Patient Experience team so we can understand the bits of your admission that made this such a positive experience for you we would really value this so that we can try to make it like this for every patient visiting our hospitals.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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