"wonderful service by wonderful staff"

About: Bishop Auckland Hospital

I was nervous for my forthcoming appointent to have a needle inserted in my hip which had caused me pain for a long while but I needn't have been. From the moment I checked in at reception on the Ultrasound Dept I was made to feel comfortable and welcomed by the staff who were there. The nurse who called me and stayed throughout the procedure, kept making sure that I was ok and reassuring me that all was going well. The Specialist who carried out the whole thing was so pleasant and informed me at all stages about what was happening. Then I noticed when I came out that I had been dealt with before my original appointment time... Thank you doesnt seem enough to the wonderful service recived from the wonderful staff.

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Responses

Response from Bishop Auckland Hospital

Dear Carole

Thank you for providing feedback on your recent visit to Bishop Auckland Hospital and the Ultrasound Department.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Service Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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