"Having a heart attack on Isle of Lewis"

About: Golden Jubilee National Hospital / Cardiac Surgery Scottish Ambulance Service / Emergency Ambulance Western Isles Hospital / Accident & Emergency

(as the patient),

On the second week if our holiday we were at Callanaish stones, after a tiny run (200 yards) I felt unwell so walked to visitor centre. After getting worse, two off-duty doctors rang for an ambulance as I was diagnosed with a possible heart attack.

Considering where we were the ambulance time from Stornaway was really good. From the minute they arrived the level of care I received was amazing. I was taken to Stornoway hospital for more treatment and then to the airport for the trip to Glasgow jubilee cath lab.

The care and information I received was superb, from a remote location to specialist unit was excellent, and the rehabilitation care since has also been perfect.

Many thanks to all who helped me and to whom I owe my life, thank you.

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Responses

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Dear holidayman Thank you so much for using Patient Opinion to tell us about your experience of coming into the Golden Jubilee National Hospital. We work closely with other services to ensure that any patient experiencing this type of heart attack are transferred to us to receive specialist treatment as quickly as possible. We’re delighted to hear how well this all came together for you and we will be sure to share your kind comments with the teams who looked after you during this time. Best wishes for your ongoing recovery from all of us at the Golden Jubilee. Kind regards, Christine

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Response from Martin Esposito, Patient Experience Manager, Corporate Affairs and Engagement Department, Scottish Ambulance Service

picture of Martin Esposito

Dear holidayman

Thank you so much for sharing your story.

It must have been extremely frightening becoming unwell awayfrom home, especially in such a remote area. I am really pleased to hear that you received prompt treatment and a high standard of care.

The unique geography of Scotland does present challenges but we do try extremely hard to ensure that all of our patients get the best possible pre hospital care, wherever they are.

I am glad to hear that rehabilitation is going well and I will make sure that your feedback is passed onto the local ambulance staff.

Take care

Martin.  

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Response from Denise Symington, PFPI Development Officer, NHS Western Isles

Dear Holidayman

Thank you for sharing your story on Patient Opinion.

Due to the challenges faced by our remote location we have strong links with our colleagues in the Ambulance Service and the Golden Jubilee to provide a quick response to patients who have suffered this type of heart attack.

I am really pleased to hear that you are happy with the standard of care that you received at each point of your care. I am pleased to hear that your recovery continues to go well, and I will be happy to share your comments and pass on your feedback to staff in Western Isles Hospital.

Kind regards,

Denise

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