"Lovely"

About: Royal Blackburn Hospital

I visited the hospital today with a really bad infection in my face. I was very scared and nervous when I arrived. The staff at maxillofacial were so nice, the two who dealt with my issue were amazing. So caring and understanding. Even though it's a good 45 minutes away I wouldn't hesitate going again. Great hospital with lovely staff

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Responses

Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of your visit to the Maxillo-Facial Department at Royal Blackburn Hospital and thank-you for taking the time to do so.

I will make sure your appreciation is passed onto the team who will be delighted to hear that the experience you had with us was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk through your experience with one of our Patient Experience team so we can understand what made this such a positive visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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