"Poor communication"

About: Stoke Mandeville Hospital

I arrived today at 8.10am for my 8.30am appointment to be told it had been moved to 11.05 due to an emergency ( ok these things happen ), but I was told some one had rung me yesterday to inform me , I had no such call and there were no notes on the system to confirm this. I was a little put out as there is not a lot to do for nearly 3 hrs ( not allowed to eat) and it was raining. Up till now after a visit on Tuesday I was very pleased with the "hospital experience and the staff in the x ray dept were were spot on when I did get in.

over all***

Well done staff at Stoke Manderville

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear Responder

Thank you for your feedback. I am sorry that on this occasion Buckinghamshire NHS healthcare Trust has not delivered the level of care that that we aim to achieve. Please email me on Anthony.banton@buckshealthcare.nhs.uk alternatively you can telephone me on 07920765628 to discuss your feedback

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